Shipping policy

*Free shipping on all orders above $60 applies to standard domestic shipping only.

Bonacci Coffee roast coffee fresh weekly and it is possible that your order may land on a day that we aren’t roasting. Because we take such pride in shipping out fresh coffee there may be an extra 2-3 day wait until the next roast date – plus time for the freighted items to be received. We will appreciate your understanding in this scenario and hope the slight inconvenience is outweighed by knowing you’ll receive super fresh coffee.

Sendle:

In general, same-city deliveries arrive overnight and deliveries to nearby cities to Melbourne within 2-3 days. Though very speedy, Sendle does not currently offer an express or guaranteed overnight delivery service, or delivery to PO Boxes.

AusPost:

Orders shipped using the Australia Post Parcel Post and Express Post service. With standard shipping, you should receive your delivery within 2-6 working days for metro areas, however, this duration may be extended for remote areas.

Please note these are only estimates – postal delays caused by our delivery partner are outside our control once items have been dispatched. But we will endeavor to mediate a speedy compromise if a delay is experienced.

Please understand that if delivery address is unattended at the time of delivery, depending on which service you opt for, drivers may leave at your front door or in a safe place. If you opted for AusPost they may choose to return it to a local parcel collection facility where you’ll have to pick it up.

If your order is returned to us due to an incorrect or incomplete delivery address, you will be liable for all additional delivery charges incurred in the return and re-delivery of your order. You must pay these charges to Bonacci Coffee as invoiced prior to re-delivery and may hold off re-dispatching your order until the payment is received.